Terms and Conditions

Effective Date: February 28, 2026

Program Name

EvanCX Appointment Notifications

Program Description

EvanCX provides SMS text message notifications to customers who have scheduled technology consultation appointments. This service sends appointment confirmations, reminders, payment links, and service updates.

Enrollment & Consent

By providing your mobile phone number to EvanCX:

1. You consent to receive transactional SMS messages related to your scheduled appointments
2. You confirm that you are authorized to use the mobile number provided
3. You acknowledge that message and data rates may apply based on your carrier plan

How to Opt-In

• Phone: Provide your mobile number when booking with our AI receptionist
• Text: Send START, YES, or SUBSCRIBE to our service number

Message Frequency

Message frequency varies based on your appointments. You can expect to receive:

• 1 confirmation message immediately after booking
• 1 reminder message 24 hours before your appointment
• 1-2 payment-related messages (deposit request and confirmation)
• Occasional service updates or rescheduling notifications

Typical frequency: 2-4 messages per appointment.

Message & Data Rates

Message and data rates may apply according to your mobile carrier's plan. EvanCX does not charge for SMS messages, but your carrier may charge standard messaging rates. Contact your mobile carrier for details on your plan.

Supported Carriers

This service is available on participating carriers including AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, and other major US carriers. Service availability may vary by carrier and location.

Customer Support

For Help:

• Reply HELP to any message
• Call: 760 548 3500
• Email: hello@evan.cx

For Technical Issues:

• Contact EvanCX during business hours: M-F 8am - 5pm
• Email: hello@evan.cx

How to Opt-Out

You can stop receiving messages at any time:

Reply to any message with: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE

You will receive a confirmation message confirming your opt-out. You will no longer receive SMS messages from EvanCX. To re-subscribe, text START.

Note: Opting out of SMS does not cancel your scheduled appointment. You must call EvanCX directly to cancel or reschedule appointments.

Privacy & Data Security

Your personal information is handled in accordance with our Privacy Policy. We do not share your information with third parties for marketing purposes.

Message Content

Messages may include:

• Appointment date, time, and location
• Technician arrival information
• Secure payment links (HTTPS encrypted)
• Service reminders and updates
• EvanCX contact information

We will never ask you to provide sensitive information (passwords, full payment details, Social Security numbers) via SMS.

Payment Links

Payment links sent via SMS are secure and encrypted. Only click payment links sent from our official EvanCX number. If you receive a suspicious payment request, contact us immediately.

Disclaimer

While we strive for reliable service:

• SMS delivery times may vary by carrier and network conditions
• We are not responsible for messages delayed or undelivered due to carrier issues
• You are responsible for any charges from your mobile carrier
• Service may be interrupted due to technical issues, maintenance, or carrier problems

Prohibited Uses

You agree not to:

• Use this service for any unlawful purpose
• Share or distribute messages containing payment links
• Attempt to access or interfere with our systems
• Use this service to harm, harass, or defraud others

Modification of Service

EvanCX reserves the right to:

• Modify or discontinue the SMS service at any time
• Change message frequency or content as needed
• Update these terms with notice to users

Changes to these terms will be posted at this URL with an updated effective date.

Liability Limitation

EvanCX is not liable for:

• Carrier charges or fees
• Delayed or undelivered messages
• Decisions made based on message content
• Loss or damages arising from service use

Contact Information

Agreement

By using this SMS service, you acknowledge that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy.